Trade can seek clarification on Central Excise, Customs and Service Tax related issues pertaining to the information processed through ACES & ICES under the following 3 Categories:

• Assessment Related Issues
• Procedural Delays Related Issues
• Systems Related issues

While sending mail to Chief Commissioner's Office, kindly see that your query contains the following details without fail:

• Your PAN based Registration Number
• Location Code, Range Name and Division Name
• Details of the Bill (in ICES) and the details of the Return (in ACES)
• The Category under which you seek the HELPLINE: (please mention ONE of the following: Assessment Related / Procedural Delay Related /System Related Issues in ACES and ICES )
• Your Address, Contact Number and E-mail address
• Nature of help required by you. Please explain in detail. Attachments can also be sent

Kindly note down the mail address. ehelpvizagzone@icegate.gov.in

While sending the mail please mention the catagories of help as shown below.

• Assessment and Procedural delay issues relevant to Customs matters
• Assessment and Procedural delay issues relevant to Central Excise matters
• Assessment and Procedural delay issues relevant to Service Tax matters
• Assessment and Procedural delay issues relevant to Systems matters